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Return Authorization Request

Biker Stores LLC
dba Biker Direct
63 East 11400 South #401
Sandy, UT 84070
801-896-7754
 
We value your business and are sincerely committed to your satisfaction. If you are not happy with your purchase for any reason, just contact us within 30 days after you receive your order by filling out the "Return Authorization Request" form below. Upon receipt of your request, we will email you a RMA number and complete details for returning your purchase. After you receive your RMA, simply return the items to us in the same condition as they were sent to you. When we receive your returned items we will inspect them and then reimburse payment, issue a credit or exchange the item, whichever you prefer.

 

WHAT TO INCLUDE & WHERE TO SEND A RETURN:

All items MUST be returned to our NY Returns location to insure proper credit. When you contact us about returning an item, we will send you a detailed email with simple instructions for sending your item back, including the address for our Returns Processing facility. This email will also include a form you will need to send with your return that includes an RA# which will expedite your exchange or refund. No items can be returned without an RA#.

 

RETURN PACKAGING:

When returning an item, please make sure all tags are still attached and include any protective covering, paperwork and the original box that came with the product. Improper packing during shipment can damage items, so please use care when preparing the item for return shipping. Unless it was damaged by the carrier in transit, most items can be returned in the same shipping box in which you received them.

 

EXCHANGE/REFUND PROCESSING:

Once we receive the original item back, it will be inspected to insure it is still in new resale-able condition and/or to verify any reported defects. We cannot exchange or issue refunds on items which show obvious signs of wear or are not in the same condition in which they were originally sent to you.

 

OUR GUARANTEE:

We value your business and are sincerely committed to your satisfaction. If any purchase from us fails to meet your expectations, please contact us. We will gladly work with you to insure you are pleased with your purchase from us.

 

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